Terms and Conditions
www.quidditas.com.au is our online store for purchase of Quidditas products (Quidditas Website).
We ask that you take a few minutes to read these Terms and Conditions that apply to the use of the Quidditas Website. If you don't agree to the Terms and Conditions, we ask that you do not use the Quidditas Website.
Use of the Quidditas Website
Use of the Quidditas Website is subject to the following Terms and Conditions, and customers are deemed to have accepted these Terms and Conditions with any use of the Quidditas Website and any order submitted.
You may only use the Quidditas Website for lawful purposes and must not use it in a way that violates the right of any other person.
You must not copy, reproduce, modify, publish, commercially exploit, or distribute the Quidditas Website without our prior written consent.
All copyright and other intellectual property rights in the Quidditas Website and products are owned or licensed by Quidditas and any use by any third party is not permitted without the prior written consent of Quidditas.
Personal Information required by us includes your name, address, delivery address, email details and phone numbers. When you purchase from us, you must provide us with accurate information.
We will take reasonable care to ensure that information on the Quidditas Website is correct, but we make no warranty as to its accuracy or correctness.
We do not guarantee that the product images on the Quidditas Website are an exact representation of the actual products. Textures, appearances and colours of products featured on the Quidditas Website may vary depending on the computer or other device you are using to view the Quidditas Website.
We will make every effort to fulfil all valid orders received, but we do not warrant that any specific item will be available for purchase. If we establish that an order is not available for delivery to you, we will refund in full all monies you have paid for such unavailable product.
We make no guarantee of delivery times. Estimates are provided in our Payment and Delivery Policy, but we do not warrant that an item will be delivered within the estimated time.
Nothing in these Terms and Conditions excludes, restricts or modifies any right or remedy, guarantee, warranty or any legislation that cannot lawfully be excluded or limited, including the Australian Consumer Law.
Damage to Computer or other Devices
We take reasonable care to ensure that the Quidditas Website is free from viruses or other dangerous content, but we cannot guarantee that the use of the Quidditas Website will not cause damage to your computer or other devices.
You accept that it is your own responsibility to ensure that you have anti-virus software and any proper equipment for the safe use of the Quidditas Website.
We offer sale of products to customers for delivery in Australia and overseas. Prices quoted on the Quidditas Website for products and deliveries are in Australian dollars.
You must pay for your purchases on the Quidditas Website in full at the time of placing an order. We accept PayPal and Mastercard, Visa and Union Pay.
We will take all reasonable care to protect the details of your payment and purchase, but we are not responsible if a third party acquires unauthorised access to any of your data provided by you when placing an order on the Quidditas Website.
We will arrange for your purchase to be dispatched as soon as possible after receipt of a valid order. Orders received on weekends and public holidays will be dispatched wherever possible on the next business day. Delivery times will vary depending on your location. We are not responsible if delivery is made to premises that are unattended.
Standard flat fee rates will apply for each order. We will be using Australia Post for shipping in Australia and overseas.
You will be notified when your parcel has been sent.
Delivery charges are not refundable unless the goods fail to comply with the consumer guarantee provisions of the Australian Consumer Law. Please see our Returns and Refunds Policy.
Returns and Refunds Policy
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a replacement or refund for a major failure and compensation for any reasonably foreseeable loss and damage. You may also be entitled to have the goods repaired or replaced if the goods are not of acceptable quality and the failure does not amount to a major failure. If you believe there is a fault with any item received by you, please let us know as soon as possible.
We will accept returns where:
- the item is faulty or is not of acceptable quality; or
- the item is not fit for its intended purpose; or
- the item does not match the sample or our description; and
- you provide a receipt from Quidditas or other adequate proof of purchase of the item from Quidditas.
If the item is damaged or defective we will either replace it with an equivalent undamaged item (if available) and send this to you at no delivery cost, or refund your purchase payment to you, together with any delivery costs previously paid by you, if a replacement item is not available.
If the returned product is in a noticeably used condition, we reserve the right to refuse to provide you with a refund, and postage on any items sent back to you will be charged at your expense.
Once an order has been accepted by us the order may not be cancelled by you. As we do not accept returns of any item simply because you have changed your mind.
We will not accept returns of pierced earrings or other pierced jewellery if you change your mind.
Quidditas is committed to protecting your privacy and any personal information provided by you.
Personal Information is information that identifies or may reasonably identify you.
Personal Information we may ask for includes:
- Your name and address;
- Your delivery address;
- Your email address;
- Your gender;
- Your telephone numbers; and
- Your Paypal account or credit card details.
We will ask for Personal Information so that we can enable you to buy items from Quidditas.
You have the right to access your Personal Information. If you wish to access, verify or update your Personal Information at any time, please contact us via email.
We also collect information about visitors to the Quidditas Website using Cookies and code embedded in our website.
We may use your Personal Information for the following purposes:
- to provide you with the items you wish to purchase;
- to update you on our latest products, news and any special offers such as sale items (note that, at any time, you can choose to opt out of receiving these updates);
- to ask for your feedback on your Quidditas Website experience and the products we offer (note that, at any time, you can choose to opt out of requests for feedback);
- to confirm your identity if fraud is suspected;
- to disclose your Personal Information to any companies in our group for the same purposes as we use your Personal Information; and
- to disclose your Personal Information to third parties such as shipping agents, couriers, organisations who conduct credit, fraud and security checks, and market research companies.
If we wish to disclose Personal Information to third parties outside our group companies other than as referred to in (e) above, we will only do so where we have your express permission to do so or where it could be reasonably inferred that we have your permission to do so, if we sell our business to a third party or if we are required to make any such disclosures to comply with any law or as required by law.
If you don’t wish to receive updates, sale notifications or other emails from us, you may opt out by choosing the “unsubscribe” option in any email communication that we send you.
If there any links to other websites displayed on the Quidditas Website and you follow any such links, we do not accept any liability for those websites and you should refer to the privacy policies of such other websites.
We will securely store all Personal Information collected from you.
When you make an order through the Quidditas Website, your payment details are passed through a secure server using the latest encryption technology in accordance with industry standard.
We take active steps to protect your Personal Information against loss, unauthorised use, modification, disclosure or other misuse. Where any of our data is held outside Australia, we require third parties to store such data in restricted access premises and provide appropriate protection against unauthorised disclosure or misuse of such data. We also use firewalls and encryption for transmission of data where appropriate.
Where Personal Information is no longer required, we destroy, delete or de-identify Personal Information in a secure manner.
If you wish to make any complaint regarding the use of your Personal Information, or wish to access or correct your Personal Information, please contact our Privacy Officer ator write to Quidditas at PO Box 7338, Leura NSW 2780. You may also wish to contact Quidditas by phone on 02 4784 3631 Monday to Thursday 9.00am to 5.00pm EST.
We will consider any complaint promptly and contact you to seek to resolve the matter. You are entitled to make a complaint to the Australian Privacy Commissioner if we do not respond to you within a reasonable time or the complaint is not resolved within a reasonable time.
We may use email and/or SMS to provide marketing offers to subscribers. If you elect to subscribe to these services, we may use them to communicate offers, product information and similar information to you. We may also use search engine and social media sites to provide marketing offers. You may unsubscribe at any time by clicking on the unsubscribe link that appears in any such marketing offer.
We will not deliberately send you any electronic messages without your consent.
If you breach these Terms and Conditions, we reserve the right to immediately suspend or terminate your use of the Quidditas Website.
The laws of New South Wales, Australia apply to these Terms and Conditions.
Change of Terms and Conditions
We reserve the right to amend these terms and Conditions anytime. Continued use of the website will be deemed to constitute acceptance of the new Terms and Conditions.